Khlagor Terms & Conditions – A Complete Guide for Users

📋1. General Terms

Khlagor (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and betting service provider. These Terms & Conditions ("Terms") govern the use of our website, mobile app, and all related services.

By using the Khlagor platform, you confirm that:

• You are at least 18 years of age.
• You have read and fully understood these Terms & Conditions.
• You are agreeing to these Terms & Conditions voluntarily.
• Online gaming is legal in your country or region.

The Bengali version of these Terms is the definitive version. In the event of any conflict in translation, the Bengali version shall prevail.

👤2. Account Registration & Management

To open an account with Khlagor, you must provide the following information accurately:

• Full name (as per National ID)
• Valid email address
• Mobile number
• Date of birth
• Password (at least 8 characters, including one uppercase letter and one number)

Keep your password and login credentials strictly confidential. Khlagor is not responsible for any unauthorised access to your account. If you notice any suspicious activity, contact our support team immediately.

Khlagor reserves the right to verify any information you provide. You may be asked to submit a copy of your National ID, passport, or driving license for verification purposes.

🎂3. Age Verification & Minor Restrictions

Khlagor is strictly off-limits to anyone under 18. This is a core ethical responsibility we take very seriously.

We use the following methods to verify age:

• National ID (NID) verification
• Passport verification
• Birth registration certificate (if required)

If a parent or guardian suspects their minor child is using Khlagor, please contact us immediately at support@khlagor.com.

💳4. Deposit & Withdrawal Policy

All financial transactions on Khlagor are secure and transparent. The following rules apply:

Deposit:

• Minimum deposit: ৳300
• Maximum single deposit: ৳1,00,000
• Accepted Payments: Mobile Pay, Nagad, Rocket, Bank Transfer
• Deposits are generally processed instantly
• Only use your own account when making deposits

Withdrawal:

• Minimum Withdrawal: ৳500
• Maximum daily withdrawal: ৳2,00,000
• Processing time: typically 15 minutes to 24 hours
• Withdrawals are processed to verified accounts only
• Your first withdrawal prior to verification may be delayed by up to 72 hours

Withdrawal requests cannot be cancelled once submitted. Khlagor is not liable for payments sent to an incorrect account.

🎁5. Bonus & Promotional Offer Policy

Khlagor offers a variety of bonuses and promotions, all provided under the following terms:

Welcome Bonus:

• 100% bonus on first deposit for new members (up to ৳5,000)
• Wagering requirement: 10x the bonus amount
• Validity: must be fulfilled within 30 days of bonus credit

General bonus terms:

• A bonus offer cannot be used more than once
• Bonus balance cannot be withdrawn directly
• Withdrawing without meeting the wagering requirements will result in forfeiture of the bonus
• Claiming bonuses from multiple accounts is strictly prohibited
• Using a VPN or proxy to claim bonuses is prohibited

⚽6. Betting Rules

All betting activity on Khlagor is governed by the following rules:

• Once confirmed, a bet cannot be changed or cancelled.
• Separate live betting rules apply once a match has started.
• If an event is cancelled or postponed, the bet will be voided and the stake refunded.
• If incorrect odds are displayed due to a technical error, Khlagor reserves the right to void the affected bet.
• Winnings may be withheld if there is suspicion of match fixing or unfair advantage.
• Khlagor sets the maximum single bet and winning limits.

The RTP (Return to Player) rate for each casino game is listed on its individual game information page. Khlagor ensures that all games are fair and certified.

🛡️7. Responsible Gaming Policy

At Khlagor, we believe gaming should be fun, not a source of problems. We are committed to responsible gaming and offer the following tools to all users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum bet amount for any given time period.
• Cooling-Off Period: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-exclusion: Temporarily or permanently suspend your account.
• Reality check: You will receive periodic reminders about your time spent playing.

🚫8. Account Suspension & Termination

Khlagor reserves the right to suspend or permanently terminate an account in any of the following circumstances:

• Registering with false information
• Operating multiple accounts
• Bonus abuse or fraudulent activity
• Managing an account on behalf of a minor
• Money laundering or suspicious financial activity
• Threatening or harassing other users
• Exploiting system vulnerabilities or technical weaknesses

Upon account termination, valid winnings and non-bonus balances will be returned after the verification process is complete. Bonus balances and any winnings obtained through fraudulent activity will be forfeited.

🔐9. Privacy & Data Protection

Your personal information is a trust you place in us. Khlagor uses your data for the following purposes:

• Account verification & management
• Payment processing
• Customer Support
• Age & Identity Verification
• Fraud Prevention
• Compliance with legal obligations

We protect your data using SSL encryption and modern security protocols. However, we cannot guarantee absolute security over the internet.

⚖️10. Dispute Resolution Process

In the event of a dispute, we resolve it through the following process:

1. First Step: Contact our support team. Most issues are resolved within 24 hours.
2. Formal complaint: If your issue remains unresolved, send a detailed written complaint to support@khlagor.com.
3. Higher level: Written complaints will receive a response within 72 hours.
4. Final Decision: Decisions made by Khlagor's management are final.

Server logs and transaction records are the definitive evidence in all disputes.

🔄11. Right to Amend Terms & Conditions

Khlagor reserves the right to modify, amend, or update these Terms at any time. When changes are made:

• A notification email will be sent for significant changes.
• The "Last Updated" date on the website will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

📧12. Contact

If you have any questions or feedback regarding these terms, please get in touch with us:

• Email: support@khlagor.com
• Live Chat: Available 24/7 on website and app
• Support Hours: 7 days a week, 24 hours a day

Our support team is always ready to help. Don't hesitate to reach out whenever you need assistance.